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    Venezuela SMS guide

    What actually changes when you send OTP, transactional or marketing A2P SMS into Venezuela — separated into Venezuelan law, supplier route policy and what we recommend operationally, including the CONATEL numbering plan, the new 0422 mobile range and the one-way, single-segment behaviour of the routes that reach the country.

    Last reviewed: 1 August 2026 · South America / LATAM

    On this page

    At a glance

    A quick operational read on Venezuela. Anything marked route-dependent is decided by the supplier and operator path your traffic uses. Anything marked law applies whichever supplier you pick.

    SMS to mobile
    Carrier or route policy
    Supported on selected contracted A2P routes
    Number format
    Law / regulation
    +58 followed by the ten national digits; the domestic trunk zero is removed when normalising to E.164
    Country code and MCC
    Law / regulation
    Country code 58, mobile country code 734, national significant number ten digits
    Number validation
    Flowstates recommendation
    Confirm the destination is Venezuelan, messaging-capable mobile before sending
    New mobile range
    Law / regulation
    CONATEL introduced national destination code 422, assigned to Corporación Digitel, with effect from 7 February 2025
    Standard consumer mobile ranges
    Law / regulation
    National destination codes 412, 414, 416, 422, 424 and 426 carry standard consumer mobile numbers
    Mobile satellite range
    Law / regulation
    The 415 range is allocated to Globalstar mobile satellite service rather than to a terrestrial mobile network
    415 handling
    Flowstates recommendation
    Validate 415 destinations separately; do not assume terrestrial A2P mobile delivery for them
    Number portability
    Carrier or route policy
    Twilio marks number portability as unavailable on its current Venezuela route
    Portability re-check
    Flowstates recommendation
    No active nationwide portability service was identified in the sources reviewed; re-check before launch and before relying on any NDC or operator mapping
    Visible sender presentation
    Carrier or route policy
    Route-assigned, preserved or replaced according to the selected provider and operator path
    Alphanumeric sender
    Carrier or route policy
    On one major provider's current route, a registered alphanumeric sender is preserved only towards Digitel; other paths overwrite it
    Sender rewriting
    Carrier or route policy
    Unregistered senders can be replaced with a route-assigned or randomised number outside your control
    International numeric sender
    Carrier or route policy
    Not preserved and rewritten on Twilio's current Venezuela route
    Domestic long code
    Carrier or route policy
    Unsupported on Twilio's current Venezuela route
    Dedicated or local short code
    Carrier or route policy
    Operator-capable in Venezuela, but not offered by Twilio's current service
    Sender confirmation
    Flowstates recommendation
    Confirm the actual visible sender, per operator path, before launch
    Two-way SMS
    Carrier or route policy
    One-way only on that provider's current Venezuela route; two-way SMS is not supported
    Inbound programmes
    Flowstates recommendation
    Treat replies, STOP handling by reply and any inbound requirement as unavailable until explicitly confirmed and tested on the path you buy
    Concatenation
    Carrier or route policy
    Not supported on that provider's current Venezuela route
    Message length
    Flowstates recommendation
    Design for a single segment; long copy can be truncated or split unpredictably where concatenation is unavailable
    Unicode / UCS-2
    Carrier or route policy
    Support varies by sender and operator path on that provider's route, and the Movistar path carries a risk of accented characters being flattened
    Encoding validation
    Flowstates recommendation
    Test your real Spanish copy, and its real segment count, on the exact route before launch
    MMS
    Carrier or route policy
    That provider converts MMS into an SMS containing a URL
    Constitutional privacy duties
    Law / regulation
    Constitution articles 28, 48 and 60 cover access to and rectification of personal data, secrecy of private communications, and limits on the use of information technology
    Consumer information
    Law / regulation
    Constitution article 117 recognises a right to adequate and non-deceptive information about goods and services
    Permission standard
    Flowstates recommendation
    Send promotional SMS only on prior express permission that is clear, specific, recorded and evidenceable
    Opt-out standard
    Flowstates recommendation
    Offer a free and simple opt-out that does not depend on a reply
    Suppression standard
    Flowstates recommendation
    Honour every opt-out with immediate suppression across every sending system and list
    Contact timing standard
    Flowstates recommendation
    Send promotional traffic in recipient-local daytime hours as our own operating standard
    Last reviewed
    Flowstates recommendation
    1 August 2026

    Route-dependent: “Route-dependent” means the behaviour is decided by the supplier and operator path your traffic takes, not by Venezuelan law. Two providers can behave differently on the same day and a route can change its policy without notice. Numbering, the 0422 range and the constitutional and telecommunications duties, by contrast, are regulation and apply to every route.

    Law, route policy and recommendation

    Venezuela is a clear example of why these three layers must stay separate. Most of the constraints teams hit in production are route policy, not statute, and most of the governance you should apply is our recommendation rather than a published national rule.

    • Law / regulation

      Venezuelan law and regulation

      CONATEL administers the national numbering plan for country code 58, including the ten-digit national significant number and the mobile ranges. The Organic Telecommunications Law is the governing statute for telecommunications activity. Constitution articles 28, 48 and 60 create data access and rectification rights, protect the secrecy of private communications and limit the use of information technology against honour, privacy and reputation, and article 117 recognises a consumer right to adequate and non-deceptive information. The Special Law against Computer Crimes penalises unlawful access to and misuse of data and systems.

    • Carrier or route policy

      Supplier and carrier route policy

      Whether your sender survives, whether a reply can reach you, whether a long message concatenates and whether accented characters render are decided by the supplier and operator path. On one major provider's current Venezuela route, two-way SMS and concatenation are not supported, MMS is converted into an SMS containing a URL, portability is not supported, a registered alphanumeric sender is preserved only towards Digitel, and other senders may be overwritten or randomised. Another supplier can differ on any of these on the same day.

    • Flowstates recommendation

      Flowstates recommendation

      The official sources reviewed for this guide did not reveal a comprehensive private-sector data-protection statute or a nationwide SMS-specific marketing-consent regime in force as of 1 August 2026, so the discipline has to come from you. We recommend running permission capture, identification, opt-out handling, suppression and retention to the same standard you would apply in a strictly regulated market, and treating every route behaviour as unproven until you have tested it on the exact path you buy.

    Numbering and networks

    Get the numbering right before you debug delivery. Most Venezuelan delivery tickets that look like carrier problems are malformed destinations or an assumption about the operator behind a prefix.

    • Law / regulationCountry code

      Venezuela uses country code 58.

    • Law / regulationMobile country code

      The mobile country code is 734.

    • Law / regulationNumber length

      The national significant number is ten digits, excluding the country code.

    • Law / regulationNational prefix

      The national (trunk) prefix is 0 and the international prefix is 00.

    • Law / regulationE.164 normalisation

      Store destinations as +58 followed by the ten national digits, dropping the domestic trunk zero.

    • Law / regulationMobile ranges

      Standard consumer mobile national destination codes are 412 and 422 for Digitel, 414 and 424 for Telcel (Movistar), and 416 and 426 for Movilnet.

    • Law / regulationNew 0422 range

      CONATEL introduced national destination code 422, assigned to Corporación Digitel C.A., with an introduction date of 7 February 2025.

    • Law / regulationMobile satellite

      The 415 range is allocated to Globalstar mobile satellite service rather than to a terrestrial mobile network.

    • Flowstates recommendation415 validation

      Validate any 415 destination separately before including it in an A2P campaign, rather than assuming it behaves like a terrestrial mobile number.

    • Flowstates recommendationRange hygiene

      Make sure your validation, routing tables and analytics recognise 0422 as a live mobile range. Older allow-lists built before February 2025 can reject those destinations outright.

    • Flowstates recommendationLine-type validation

      Validate Venezuelan jurisdiction and messaging-capable mobile line type before sending, rather than filtering only on string length.

    • Carrier or route policyPortability

      One major provider marks number portability as unavailable on its current Venezuela route, and no active nationwide portability service was identified in the sources reviewed. That is a provider route position plus an open question, not a statutory statement.

    • Flowstates recommendationPortability re-check

      Re-check the portability position with your supplier before launch, and again if you build any routing logic that assumes a prefix maps permanently to one operator.

    • Flowstates recommendationOperator resolution

      Because sender behaviour differs by operator path in Venezuela, resolve the destination network for your own routing and testing rather than assuming one behaviour across all three mobile networks.

    E.164 example

    +58 4XX XXX XXXX

    A national form written as 0412 XXX XXXX becomes +58 412 XXX XXXX. Ten national digits after the country code, with the trunk zero removed.

    SenderID options

    Sender presentation in Venezuela is decided by the selected route and the destination network, not by a national sender register. Nothing below describes a universal Venezuelan sender behaviour: each row is the behaviour of a selected supplier path.

    Carrier or route policy

    Every field in this table is carrier or route behaviour on a selected supplier path, and it varies by supplier and by destination network. None of it is Venezuelan law, and none of it should be read as a general Venezuelan sender rule. Commercial and provisioning detail is handled privately during onboarding rather than published here.

    Preregistered alphanumeric sender for Digitel

    Best for
    Brand-visible traffic to Digitel destinations on a selected provider path that supports sender preregistration
    Recipient sees
    On that selected registered Digitel path, the approved brand sender is preserved; no other Venezuelan operator path is covered by it
    Replies
    Not supported on that route

    Dynamic alphanumeric sender

    Best for
    Not recommended; included because traffic often defaults into it when no preregistration exists
    Recipient sees
    The route may substitute a random or route-assigned short code, long code or generic alphanumeric sender. The submitted sender is not preserved.
    Replies
    Not supported on that route

    International numeric sender

    Best for
    Traffic that must terminate where alphanumeric presentation is unavailable
    Recipient sees
    The route may substitute a random or route-assigned short code, long code or generic alphanumeric sender. The submitted sender is not preserved.
    Replies
    Not supported on that route

    Dedicated or local short code

    Best for
    A selected programme that needs a stable domestic origin, where a contracted route offers one
    Recipient sees
    A short numeric origin tied to that selected programme. This is a selected programme and Twilio's current service does not offer it.
    Replies
    Route-dependent; treat as unavailable until confirmed

    Confirm the visible sender per operator path, and confirm the fallback behaviour when the primary route is unavailable, before you launch. A fallback route that silently randomises your sender will break OTP recognition and brand trust even when delivery reports look healthy.

    What changes by traffic type

    OTP, transactional and marketing traffic fail in different ways in Venezuela. Split them across routes, templates and permission records rather than running one blended stream.

    OTP and authentication

    Short-lived codes where a rewritten sender or a split message costs you conversions, not just deliveries.

    • Carrier or route policy

      Concatenation is not supported on one major provider's current Venezuela route.

    • Flowstates recommendation

      Where concatenation is unavailable on your contracted path, keep every OTP message inside a single segment.

    • Carrier or route policy

      Two-way SMS is not supported on that provider's current Venezuela route.

    • Flowstates recommendation

      Do not design an OTP flow that depends on the recipient replying.

    • Carrier or route policy

      Sender presentation differs by operator path, so the same OTP can arrive from a brand name on one network and from a randomised number on another.

    • Flowstates recommendation

      Put the code early in the message and keep promotional content out of it.

    • Flowstates recommendation

      Do not put a link in an OTP message.

    • Flowstates recommendation

      Give the user a non-SMS fallback such as voice, email or an in-app path, because a rewritten sender can suppress recognition even when the message arrives.

    • Flowstates recommendation

      Measure OTP conversion per operator path rather than in aggregate, so a single-network sender problem is visible early.

    Transactional and service

    Messages the recipient expects because of something they already did with you.

    • Flowstates recommendation

      Keep transactional templates separate from marketing templates and from the routes that carry them.

    • Carrier or route policy

      MMS is converted into an SMS containing a URL on that provider's current Venezuela route.

    • Flowstates recommendation

      Do not design image-led service notifications for Venezuela; assume text and a link.

    • Flowstates recommendation

      Use branded short domains rather than public or shared shorteners so the link matches the brand in the message body.

    • Flowstates recommendation

      Do not attach promotional offers to a service message to avoid the discipline you would apply to marketing.

    • Law / regulation

      Information you give consumers about the goods or services they hold should be adequate and non-deceptive, consistent with the consumer information right in Constitution article 117.

    Marketing and promotional

    Promotional traffic in a market where the sources reviewed did not reveal a nationwide SMS-specific marketing-consent regime or a national do-not-contact registry in force as of 1 August 2026, so your own controls are the control.

    • Law / regulation

      Constitution articles 48 and 60 protect the secrecy of private communications and limit the use of information technology against honour, privacy and reputation, and they apply to promotional messaging like any other processing.

    • Flowstates recommendation

      Hold a higher internal standard rather than a lower one: send promotional SMS only to recipients who gave you a clear, specific and recorded permission.

    • Flowstates recommendation

      Identify the sending brand in the message body, because the visible sender may be rewritten by the route.

    • Carrier or route policy

      Two-way SMS is not supported on that provider's current Venezuela route, so a reply-based STOP keyword cannot be relied on there.

    • Flowstates recommendation

      Offer an opt-out route that does not depend on a reply, such as a link or an account setting.

    • Flowstates recommendation

      Send promotional traffic in local daytime hours as our own operating standard, not as a published national rule.

    • Flowstates recommendation

      Suppress opt-outs immediately across every sending system, including campaign tools and CRM.

    • Flowstates recommendation

      Do not use purchased or rented lists.

    • Flowstates recommendation

      Take Venezuelan legal advice on your specific marketing programme rather than inferring a permitted contact window or frequency from another market.

    Operational compliance checklist

    The controls we expect to see before Venezuelan traffic goes into production, and the records we expect you to be able to produce afterwards.

    • Law / regulation

      Store destinations as +58 followed by the ten national digits, removing the domestic trunk zero.

    • Law / regulation

      Recognise 422 as a live Digitel mobile range introduced on 7 February 2025, alongside 412, 414, 424, 416 and 426.

    • Law / regulation

      Do not treat the 415 range as terrestrial mobile; it is allocated to mobile satellite service.

    • Flowstates recommendation

      Validate Venezuelan jurisdiction and messaging-capable mobile line type before sending.

    • Flowstates recommendation

      Resolve the destination network for routing and testing, because sender behaviour differs per operator path.

    • Flowstates recommendation

      Choose the sender deliberately: a preregistered alphanumeric sender where you have confirmed the selected path preserves it, or a validated numeric sender where you have not.

    • Flowstates recommendation

      Confirm the live visible sender and the fallback behaviour on the contracted route, per operator path, before launch.

    • Flowstates recommendation

      Design every message for a single segment where concatenation is unsupported, and verify the real segment count.

    • Flowstates recommendation

      Do not build any flow that depends on the recipient replying while two-way SMS is unavailable on your route.

    • Flowstates recommendation

      Keep OTP, service and marketing purposes, templates and permission records separate.

    • Flowstates recommendation

      Record recipient, timestamp, source, notice version, purpose, channel and permission evidence as our evidence standard.

    • Flowstates recommendation

      Identify the sending brand inside the message body.

    • Flowstates recommendation

      Offer a non-reply opt-out in promotional messages and suppress immediately across every sending system.

    • Flowstates recommendation

      Do not use purchased or rented lists.

    • Flowstates recommendation

      Use branded short domains rather than public or shared shorteners.

    • Flowstates recommendation

      Test Digitel, Movistar and Movilnet paths before scaling.

    • Flowstates recommendation

      Test sender preservation and replacement, Unicode and UCS-2 handling, message length behaviour and MMS conversion on the exact contracted route.

    • Flowstates recommendation

      Apply purpose limitation, retention limits and access control to Venezuelan recipient data, and keep an internal process for access and rectification requests.

    • Flowstates recommendation

      Keep evidence of templates, notices, permission, route approval, opt-outs and suppression.

    • Flowstates recommendation

      Get Venezuelan legal review for marketing programmes, contact timing and any data-handling question this page marks as unsettled.

    Encoding and delivery

    Segment maths, Spanish-language traps and what to test on the real route before launch.

    GSM-7 single segment
    Typically 160 characters
    GSM-7 concatenated
    Typically 153 characters per segment
    Unicode / UCS-2 single segment
    Typically 70 characters
    Unicode / UCS-2 concatenated
    Typically 67 characters per segment
    E.164 example
    +58 4XX XXX XXXX
    • Carrier or route policy

      Concatenation is not supported on one major provider's current Venezuela route, so the concatenated figures above may simply not apply to your path.

    • Flowstates recommendation

      Where concatenation is unavailable, design to a single segment. Do not rely on a long message being split cleanly.

    • Flowstates recommendation

      Spanish copy does not automatically force UCS-2. ñ, ¿, ¡ and é are in the basic GSM-7 alphabet, but á, í, ó, ú, curly quotation marks and emoji can force UCS-2 if you do not substitute them.

    • Carrier or route policy

      UCS-2 support varies by operator path on that provider's Venezuela route, and some paths may flatten accented characters rather than render them.

    • Flowstates recommendation

      Test your real Spanish copy, and its real segment count, on the exact sender and operator paths you will use.

    • Flowstates recommendation

      Keep OTP messages in a single segment wherever practical. Do not treat a provider's maximum segment count as a copywriting target.

    • Carrier or route policy

      MMS is converted into an SMS containing a URL on that provider's route.

    • Law / regulation

      Remove the domestic trunk zero when normalising a national 04XX XXX XXXX form to +58 plus ten digits.

    A country guide is only useful when the route follows it.

    Country rules only help if the route your traffic actually takes respects them. That is the part we operate.

    • Per-country and per-category routing

      Multi-vendor routing decided per country and per traffic category, so OTP, service and marketing traffic into Venezuela do not share one compromise route.

    • SenderID management

      We manage sender presentation per route, per category and per operator path, including registered alphanumeric senders towards Digitel, and we check what the recipient actually sees before launch.

    • Carrier-grade failover

      Automatic failover between vendors, with fallback senders that are themselves valid for Venezuela rather than a route that quietly randomises your sender.

    • Per-route visibility

      Delivery, latency and OTP-conversion visibility per route, so a quality change on one Venezuelan operator path is visible while it is still small.

    • 24/7 vendor escalation

      We chase the vendor. Escalation runs around the clock rather than waiting for a support queue in another time zone.

    • BYOV / BYOG

      Bring your own vendors or gateway and keep your commercial relationships while we operate the routing, sender policy and monitoring.

    • Branded short links

      Branded short domains instead of public shorteners, so Venezuelan recipients see a link that matches the brand in the message body.

    What we need to validate your Venezuela route

    Send us these and we can tell you what your Venezuelan traffic will actually do, per operator path, before you commit to a launch date.

    • Traffic categories in scope: OTP, transactional, marketing
    • Monthly volume by category and expected peaks
    • Sender presentation you want, and whether a registered alphanumeric sender towards Digitel is required
    • Sample message templates in the real Spanish copy you will send
    • Whether any message exceeds a single segment
    • Opt-in or permission journey, supporting evidence and the exact disclosure wording
    • Privacy notice and terms URLs
    • Internal objection, opt-out and suppression process, and its owner
    • Owner of your Venezuelan legal review
    • Link domains you intend to use
    • Whether you need replies or two-way messaging
    • MMS, Unicode or accented-character requirements
    • How numbers are collected, normalised and validated, including 0422 handling
    • Target launch date

    Sources and change control

    Official Venezuelan sources and the ITU's published national numbering plan control the law and numbering statements. Provider sources describe only their own current route. Where a provider page conflicts with CONATEL, we follow CONATEL and say so.

    • Official numbering
      ITU — Venezuela national numbering plan (notified by CONATEL)

      The ITU country page for Venezuela's E.164 national numbering plan as notified by CONATEL. Controls the country code 58, national prefix 0, international prefix 00 and ten-digit national significant number statements on this page.

    • Official numbering
      ITU/CONATEL — numbering plan detail (PDF)

      The notified numbering detail behind the ranges quoted here: standard consumer mobile national destination codes 412 and 422 (Digitel), 414 and 424 (Telcel/Movistar), 416 and 426 (Movilnet), with 415 allocated to Globalstar mobile satellite service. Records national destination code 422 as assigned to Corporación Digitel C.A. with an introduction date of 7 February 2025.

    • Statute
      Organic Telecommunications Law (WIPO Lex record)

      The governing statute for telecommunications activity in Venezuela, establishing the regime CONATEL administers. Article 12 sets out users' rights including respect for privacy, the inviolability and secrecy of communications and protection against improper use of personal data. Cited for that framing; it does not set commercial SMS marketing rules.

    • Constitution
      Constitution of the Bolivarian Republic of Venezuela — article 28

      Right of access to information and data held about a person in official or private registries, to know its use and purpose, and to apply to a competent court for its update, rectification or destruction where it is erroneous or unlawfully affects the person's rights.

    • Constitution
      Constitution — articles 48 and 60

      Article 48 guarantees the secrecy and inviolability of private communications in all their forms. Article 60 protects honour, private life, intimacy, self-image, confidentiality and reputation, and provides that the law shall limit the use of information technology to safeguard those rights.

    • Constitution
      Constitution — article 117

      Recognises the right of every person to adequate and non-deceptive information about the goods and services they consume. Cited as the consumer-information framing for message content, not as a specific SMS rule.

    • Constitution
      Constitution — full text

      Consolidated text used to read articles 28, 48, 60 and 117 in context.

    • Statute
      Special Law against Computer Crimes (WIPO Lex record)

      Articles 20 to 22 penalise the improper obtaining, disclosure or use of personal data and information held in systems and the violation of privacy of communications. Relevant to how Venezuelan recipient data is stored, accessed and shared, and not a consent standard for commercial SMS.

    • Statute (public-sector scope)
      Infogovernment Law (WIPO Lex document text)

      Venezuela's infogovernment statute for the national public administration. Cited only to show its scope: it governs public-sector information technology and does not create private-sector A2P marketing or consent duties.

    • Commentary (not a legal source)
      Espacio Público — commentary on data protection and the Constitutional Chamber

      Civil-society commentary consulted for context on how data protection has been read in Venezuela. Labelled commentary: nothing on this page relies on it for a legal statement.

    • Provider route policy
      Twilio — Venezuela SMS guidelines

      Describes its own Venezuela route: two-way SMS not supported, concatenation not supported, number portability not supported, MMS converted into an SMS containing a URL, a registered alphanumeric sender preserved towards Digitel while other paths overwrite the sender with a route-assigned or randomised number, and UCS-2 support varying by operator path with some paths flattening accented characters. This is that supplier's current route position, not Venezuelan law.

    Change log

    • 1 August 2026 — Initial publication; added CONATEL's 0422 Digitel range, separated constitutional and data-governance safeguards from provider sender policy, and documented one-way, non-concatenated route behaviour.

    Last reviewed 1 August 2026

    Disclaimer

    This page is operational guidance, not legal advice. Requirements vary by law, message purpose, sender, provider, carrier route, recipient context and customer setup, and they change. Flowstates confirms the live route with you during onboarding, and you should take your own Venezuelan legal advice on marketing and data-handling obligations.