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    Region

    Australia & New Zealand

    Sender-ID-aware messaging operations for Australian and New Zealand businesses — SMS, RCS and WhatsApp across Telstra, Optus, TPG, One NZ, Spark and 2degrees, fully managed under one SLA.

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    What we offer

    What we offer in Australia & New Zealand

    • Bridge for Sales and Service teams — 1:1 SMS, WhatsApp and RCS conversations sent live by reps and agents from your CRM or helpdesk, with full audit trail.
    • Managed messaging gateway as a service — SMS across Telstra, Optus, TPG (AU) and One NZ, Spark, 2degrees (NZ), plus RCS Business, WhatsApp, email and voice, with sender ID registration and deliverability handled by us.
    • Orchestrated omni-channel customer journeys — verified-channel sequencing across SMS, RCS, WhatsApp, email and voice for OTP, transactional, service and lifecycle messaging.
    • 99.99% gateway service uptime — multi-vendor failover across AU-Sydney and APAC-Singapore gateway pairs and a 24/7 escalation desk under a single SLA.

    ACMA, Sender ID Register and SPAM Act specifics

    Australia is rolling out the SMS Sender ID Register, modelled on Singapore's SSIR. Unregistered alphanumeric senders are increasingly being filtered. New Zealand has lighter regulation but the same operational disciplines apply.

    • ACMA SMS Sender ID Register registration and renewal
    • SPAM Act 2003 (AU) and Unsolicited Electronic Messages Act 2007 (NZ) alignment
    • Industry code C661 alignment on consent and identification
    • Pre-registered backup sender IDs to absorb sudden filtering
    Compliance & data

    Privacy Act 1988 (AU) and Privacy Act 2020 (NZ)

    We operate as a service provider under the Australian Privacy Principles and the New Zealand Privacy Act 2020. Messaging metadata is treated as personal information with a 90-day default retention.

    • Australian Privacy Principles aligned processing
    • NZ Privacy Act 2020 IPP-compatible handling
    • OAIC and OPC reporting workflows for notifiable breaches
    • Audit-ready consent log per recipient
    Routing & latency

    Routing and latency in Australia & New Zealand

    Traffic is routed via Sydney-region gateways with sub-second handoff to ANZ-licensed aggregators. OTPs typically land within 10 seconds end-to-end on healthy routes.

    • Primary gateway regions: AU-Sydney and APAC-Singapore for failover
    • Multi-vendor failover across local Tier-1 aggregators
    • 24/7 escalation aligned to ANZ business hours

    Operating in Australia & New Zealand?

    We'll review your current routing, vendor mix and deliverability — and tell you where the operational gaps are.

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