United States
10DLC, toll-free and short-code messaging operations for US businesses — registered, throughput-aware and ready for business-critical traffic across every major carrier.
What we offer in United States
- Bridge for Sales and Service teams — 1:1 SMS, WhatsApp and RCS conversations sent live by reps and agents from your CRM or helpdesk, with full audit trail.
- Managed messaging gateway as a service — 10DLC, toll-free and short-code SMS across AT&T, T-Mobile and Verizon, plus RCS Business, WhatsApp, email and voice, with brand registration, throughput and carrier surcharges handled by us.
- Orchestrated omni-channel customer journeys — verified-channel sequencing across SMS, RCS, WhatsApp, email and voice for OTP, transactional, service and lifecycle messaging.
- 99.99% gateway service uptime — multi-vendor failover across at least two Tier-1 aggregators per channel and a 24/7 NOC under a single SLA.
10DLC, throughput tiers and carrier filtering
US messaging is now fully under the 10DLC regime. Sender ID changes are 4–6 week projects, throughput tiers are tied to vetted brand status, and per-message carrier surcharges are real cost drivers.
- Brand vetting and campaign registration through TCR
- Throughput tiers managed against vetted brand score
- Carrier surcharge transparency on per-message billing
- Pre-registered backup campaigns to absorb sudden filtering
TCPA, CTIA and CCPA-aware operations
We operate to CTIA messaging principles and best practices, with consent records and content classification suitable for TCPA defence. CCPA and state-level privacy obligations are handled through our standard DPA.
- CTIA Messaging Principles and Best Practices alignment
- TCPA-defensible consent log per recipient
- CCPA / CPRA-compatible data processing
- Quiet-hours and opt-out enforcement at gateway level
Routing and latency in the United States
Traffic is routed via US-region gateways with sub-second handoff to Tier-1 aggregators. OTPs typically land within 8 seconds end-to-end on healthy routes; failover triggers automatically on per-route degradation.
- Primary gateway regions: US-East (Virginia) and US-West (Oregon)
- Multi-vendor failover across at least two Tier-1 aggregators per channel
- 24/7 NOC with US business-hours overlap
Operating in United States?
We'll review your current routing, vendor mix and deliverability — and tell you where the operational gaps are.