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    Region

    Singapore

    SSIR-registered sender IDs, PDPA-aligned operations and APAC-region failover for Singapore businesses sending SMS, RCS and WhatsApp at scale.

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    What we offer

    What we offer in Singapore

    • Bridge for Sales and Service teams — 1:1 SMS, WhatsApp and RCS conversations sent live by reps and agents from your CRM or helpdesk, with full audit trail.
    • Managed messaging gateway as a service — SMS via Singtel, StarHub and M1 with SSIR-registered sender IDs, plus RCS Business, WhatsApp, email and voice, with cross-border APAC routing handled by us.
    • Orchestrated omni-channel customer journeys — verified-channel sequencing across SMS, RCS, WhatsApp, email and voice for OTP, transactional, service and lifecycle messaging.
    • 99.99% gateway service uptime — multi-vendor failover across APAC-Singapore and APAC-Tokyo gateway pairs and a 24/7 escalation desk under a single SLA.

    IMDA, SSIR and Singapore-specific operations

    Singapore enforces the SMS Sender ID Registry (SSIR) — unregistered alphanumeric sender IDs are masked to 'Likely-SCAM'. We register, maintain and renew sender IDs as part of the managed service.

    • IMDA SSIR registration and renewal management
    • PDPA Do Not Call Registry alignment for marketing traffic
    • Local representative support where required
    • Singapore-specific incident reporting workflows
    Compliance & data

    PDPA and cross-border data handling

    We operate as a data intermediary under the PDPA, with Standard Contractual Clauses for cross-border transfers and documented retention on messaging metadata agreed per customer contract.

    • PDPA-aligned processing and breach notification
    • PDPC reporting workflows for incident response
    • Audit-ready consent log per recipient
    Routing & latency

    Routing and latency in Singapore

    Traffic is routed via APAC-region gateways with sub-second handoff to Singapore-licensed aggregators. OTPs typically land within 10 seconds end-to-end on healthy routes.

    • Primary gateway regions: APAC-Singapore and APAC-Tokyo for failover
    • Multi-vendor failover across local and regional aggregators
    • 24/7 escalation with APAC office-hours overlap

    Operating in Singapore?

    We'll review your current routing, vendor mix and deliverability — and tell you where the operational gaps are.

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