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    Region

    Canada

    SMS, RCS and WhatsApp operations for Canadian businesses messaging customers across Bell, Rogers and Telus — CASL-aware, PIPEDA-aligned and fully managed.

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    What we offer

    What we offer in Canada

    • Bridge for Sales and Service teams — 1:1 SMS, WhatsApp and RCS conversations sent live by reps and agents from your CRM or helpdesk, with full audit trail.
    • Managed messaging gateway as a service — long-code and short-code SMS across Bell, Rogers and Telus, plus RCS Business, WhatsApp, email and voice, with CASL consent, sender approval and cross-border US/Canada routing handled by us.
    • Orchestrated omni-channel customer journeys — verified-channel sequencing across SMS, RCS, WhatsApp, email and voice for OTP, transactional, service and lifecycle messaging.
    • 99.99% gateway service uptime — multi-vendor failover across Canadian-capable aggregators and a 24/7 escalation desk under a single SLA.

    Canadian carrier and regulatory specifics

    Canadian short codes are governed by the CWTA. CASL imposes some of the strictest opt-in standards in the world. Quebec-specific French-language obligations affect content for marketing categories.

    • CWTA short code application and brand approval
    • CASL express-consent record management
    • CRTC awareness on number ranges and identification
    • Quebec Bill 96 / French-language compatibility for marketing content
    Compliance & data

    PIPEDA and provincial privacy alignment

    We operate as a data processor under PIPEDA and equivalent provincial regimes (Quebec Law 25, BC PIPA, Alberta PIPA). Messaging metadata is treated as personal information with documented retention.

    • PIPEDA-aligned processing and breach notification
    • Quebec Law 25 cross-border transfer assessments
    • Audit-ready CASL consent log per recipient
    Routing & latency

    Routing and latency in Canada

    Traffic is routed via North American gateways with sub-second handoff to Canadian aggregators. OTPs typically land within 10 seconds end-to-end on healthy routes.

    • Primary gateway regions: US-East (Virginia) and Canada-Central (Toronto) where required
    • Multi-vendor failover across at least two Canadian-capable aggregators
    • 24/7 escalation aligned to Canadian business hours

    Operating in Canada?

    We'll review your current routing, vendor mix and deliverability — and tell you where the operational gaps are.

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