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    BYOG · Managed Gateway as a Service

    Bring your own gateway. We'll operate it.

    For teams who already have a messaging gateway, vendor contracts and routing logic: we operate and optimise the estate you already run. Flowstates takes on the NOC, vendor escalations, monitoring and SLA reporting on top of your existing infrastructure — no replacement gateway, no re-platforming, no commercial reshuffle.

    Built for teams with an existing gateway

    When BYOG makes sense

    You've already invested in a gateway, vendor contracts and routing. You don't need a new platform — you need someone to run yours to SLA. Different from Messaging Gateway as a Service (we build and run the gateway layer) and Messaging as a Service (one API, full outsource).

    Bring your own gateway

    Keep the gateway estate you've already built — SMPP binds, routing tables, vendor contracts, dashboards. We operate it, you own it.

    Your contracts, your control

    Existing vendor agreements stay in your name. We work on your behalf — your commercial leverage stays intact.

    Operated to your SLAs

    Delivery, latency and incident response targets agreed up front and reported against monthly. One escalation path across every vendor.

    No platform migration

    We don't ask you to lift and shift onto our gateway. We connect to yours, run it, and report on it. No re-platforming risk.

    Incidents managed against your SLAs

    A single escalation path across every vendor, channel and region — with response, resolution and vendor tickets visible to your team.

    Flowstates — Incident & Escalation Monitor
    Live
    Active incidents
    1
    being managed
    Resolved (7d)
    12
    avg 34 min resolution
    Avg response
    < 5 min
    to first triage
    Vendor tickets
    3
    open across vendors
    INC-2847 — SMS delivery degradation (APAC)In progress
    Sinch APAC delivery rate dropped to 94.2%. Failover activated to Infobip. Vendor ticket raised. Awaiting Sinch response.
    Detected 12 min ago Failover active Vendor notified
    Recently Resolved
    INC-2846Vonage EMEA bind timeoutVonage28 minresolved
    INC-2845SendGrid email bounce spikeSendGrid42 minresolved
    INC-2844Twilio US routing degradationTwilio19 minresolved
    INC-2843Carrier rejection — MTN NigeriaInfobip55 minresolved

    Operate it yourself vs. operate it with us

    Same gateway, same vendors, same contracts — different operating model.

    Dimension
    You operate it
    We operate it (BYOG)
    Who owns the gateway
    You — and you operate it
    You — we operate it
    Vendor contracts
    You hold and manage them
    You keep them; we run them
    NOC & on-call
    Your in-house team
    Flowstates ops, 24/7 against SLA
    Vendor escalations
    Your engineers, in-hours
    Managed for you, vendor by vendor
    Reporting
    Custom-built per BU
    Sliced by BU, country, vendor
    SLA accountability
    Internal
    Contractual, monthly reports

    See it against your stack

    We'll map your current vendors, routes and incidents and show what we'd take on, augment or simplify.

    Book a Messaging Review